Payment Policy

How payment is processed

We use Stripe, a PCI-DSS Level 1 certified payment provider, to process payments. Your card details are entered on Stripe’s secure, tokenised checkout, not stored by us.

Accepted methods and currency

We accept major debit and credit cards and the digital wallets Stripe supports.

Charges are made in Australian dollars (AUD). Stripe may display an approximate amount in your local currency at checkout.

When you are charged

Payment is taken at checkout. Your order is confirmed only once payment succeeds.

Who you are paying

The artist receives the funds for each sale through a Stripe-connected account and is the seller of record for your purchase.

GST and receipts

[If we are registered for GST, prices include GST where it applies and a tax invoice is emailed to you after purchase.] Otherwise, a standard receipt is emailed to you.

Security

The site is served over HTTPS, card data is tokenised by Stripe, and we use bot and fraud protection to keep checkout safe.

Refunds

Approved refunds are returned to your original payment method.

Refunds for a failure to meet a consumer guarantee follow the Australian Consumer Law (see our Terms of Service). Change-of-mind terms are also set out in the Terms of Service.

Failed or disputed payments

If a payment does not clear, your order is not confirmed and any reserved piece is released.

If you have a question about a charge, please contact us at hello@rugsley.studio before raising a chargeback so we can help resolve it quickly.

Reserved items

Because each piece is one-of-a-kind, it is held for you briefly during checkout. If you do not complete payment, the hold is released so others can buy it.