Shipping Policy
Last updated: 12 August 2026
We ship within Australia and internationally. Original glass works are fragile and often large, so they are packed and sent with particular care; stickers go by post at a flat rate.
Processing time
Most in-stock works are packed and dispatched within 3 to 5 business days. Larger artworks and commissions take longer, and we will let you know the expected timing.
Packaging and carriers
Original artworks, mirrors and commissioned work are packed and shipped through Pack & Send, who pack each piece to a professional standard for fragile glass.
Stickers are sent by Australia Post. Your order confirmation and your shipping email both name the carrier handling your parcel.
Australian delivery
Shipping for original works is calculated at checkout based on your destination. Fragile works are sent signature-on-delivery and are not left unattended.
Stickers ship anywhere in Australia for a flat $25.
International delivery
We ship worldwide. Shipping for original works is calculated at checkout, or quoted separately for oversized pieces. Delivery times vary by destination and by customs clearance.
Stickers ship worldwide for a flat $50.
Import duties and taxes
For international orders, any import duties, taxes or customs charges are set by the destination country and are your responsibility. They are not included in our prices or shipping fees.
Freight-quoted works
Very large or fragile artworks are listed as "freight quote on request". For these, we arrange a carrier quote and email you a link to complete payment for shipping before the work is sent.
Insurance and risk
We insure fragile works in transit for the full price you paid, at no extra cost to you. Risk passes to you once the work is delivered, so please inspect it as soon as it arrives.
Damage or loss in transit
If a work arrives damaged, keep all packaging and contact us at hello@rugsley.studio within 48 hours with photos of the artwork and its packaging. We will make it right — see our Returns & Warranty policy for how this works.
Tracking and pickup
We email tracking details once your order ships, along with the carrier it was sent by, so you can follow it on the right tracking service. Parcels sent by Pack & Send and by Australia Post are tracked separately.
Local pickup in Melbourne may be available by arrangement. Contact us before ordering.